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Need help with Kelden? Contact us at hello@kelden.ai. We support the Kelden workspace, account access, billing, simulator connections, property methods, optimization runs, and plant data sync.

Please include your email address, a short issue description, steps to reproduce, related error messages or screenshots, and which part of the workflow the issue is about (connection, modeling, optimization, or billing). Avoid sending sensitive project data unless requested.

Prefer a direct line? DM me on X and I’ll personally help with bugs, account issues, or feature requests.

DM @nevernottotally

Billing, Security, and Data Requests

For billing or subscription questions, email hello@kelden.ai with the subject line: Billing support. For security concerns, email the same address using: Security report. For account, data access, or deletion requests, use: Privacy request.

Get started with Kelden at https://kelden.ai. Current support hours: We respond on business days. Response times may vary while Kelden is in early access.

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