Support console
Help users succeed and fulfill paid expert requests · Aurora Skincare · Internal
Account summary
Active · Growth plan
Business
Aurora Skincare · DTC beauty
Account owner
Priya Nair · priya@aurora.example
Onboarding state
Completed · 6 of 6 steps
Strategy state
Approved · Growth strategy v2
Active offer
Summer Glow bundle · subscription
Live campaigns
2 running · 1 draft (Launch)
Monthly recurring
$149 / mo · billed yearly
Credits remaining
420 of 1,000 this cycle
Offer, ads & connections
Snapshot of what this account has set up so far.
Offer — Summer Glow bundle
Published
First-order subscription · $39 entry · 3 ad-ready angles.
Last edited 4 days ago by Priya Nair.
Campaigns — 2 running, 1 draft
Launch blocked
Summer Glow Challenge can’t launch — Pixel unverified and Meta not connected.
Spend last 7 days: $1,240 · ROAS 2.1×.
Connections — 3 of 7 connected
Needs action
Shopify, Klaviyo and landing domain connected. Meta, Google, Stripe, Pixel pending.
Tracking readiness is the top blocker for this account.
Recommendations
Generated guidance the user should act on next.
Verify the Meta Pixel before launch
High
Conversions can’t be measured until the Pixel fires on /summer-glow-bundle.
Add a retargeting angle for cart abandoners
Medium
Klaviyo audience is connected — a warm retargeting set could lift ROAS.
Tighten audience to skincare-interest 25–44
Suggested
Current targeting is broad for the budget range set on the draft plan.
Billing & usage
Plan, credits, and current cycle consumption.
Growth plan — $149 / mo, billed yearly
Active
Renews Jan 12, 2027 · Payment method on file (Visa ···· 4242).
Ad-generation credits
420 / 1,000
58% used this cycle · resets on renewal date.
Expert-help spend this cycle
$240
2 fulfilled requests · billed as productized add-ons, not hourly.
Expert request queue
Paid, productized help requests for this account.
Rebuild Meta launch checklist & verify Pixel
Urgent
Requested by Priya Nair · 2h ago · Launch unblock
In progress
Write 3 retargeting ad variations
Normal
Requested by Marcus Lee · yesterday · Creative pack
Queued
Audience & budget review for Summer Glow
Normal
Requested by Priya Nair · 3 days ago · Strategy review
Done
Internal notes
Visible to support and experts only — never shown to the user.
Add an internal note about this account…
Sofia Reyes · Support
2h ago
User confused about Pixel verification. Walked through GA4 setup; waiting on their dev to grant Meta access.
David Okafor · Expert
yesterday
Took the creative pack request. Drafting 3 retargeting angles around the subscription entry offer.
Audit trail
Every action taken on this account, for accountability.
Expert request created — Launch unblock
Priya Nair · today 09:41
Support note added
Sofia Reyes · today 11:20
Connection attempt — Meta Business Manager (failed)
System · yesterday 16:05
Strategy v2 approved
Priya Nair · 3 days ago
Plan upgraded to Growth
Billing · Dec 12, 2025